Customers must contact HSKT.store within 7 days of receiving the product to request an EMN (Exchange Merchandise Number) and return the merchandise within 7 days after contacting us. The exchanged item must be in good and undamaged condition. If an item has a brand tag attached, it must be returned with the tag in its original position. Upon receiving the item, HSKT will inspect and reserves the right to make the final decision in arranging the exchange for the relevant item. Late requests will not be accepted. 

If the item does not meet the requirements, HSKT has the right to refuse the exchange services and return the original item to the buyer. The shipping fee will be borne by customers.

If you need to request a refund for the above reasons instead of exchanging a replacement item, customers must contact HSKT within 7 days of receiving the item to get a RMN (Return Merchandise Number) and return the merchandise within 7 days after contacting us. Otherwise, the request will not be processed. The returned item must be in good and undamaged condition. If an item has a brand tag attached, it must be returned with the tag in its original position.  Once HSKT receives your return, we will issue a credit voucher for you and the customer may deducted from their next purchase.

Please be aware that for hygiene reasons, the following products are non-returnable and non-exchangeable: 

• Opened beauty products or health and beauty supplements
• Buy one get one free products
• Clearance items: indicated on their product page with a notice stating “Clearance items are non-returnable, non-exchangeable, and non-refundable”
• Swimwear
• Underwear and shapewear
• Jumpsuits and onesies
• Earrings
• Wigs and hair extensions
• Costumes and party dresses

You can return any items purchased on HSKT.Store within 7 days of the delivery date. Here’s how:

Contact our customer service team to fill out the Return Form in order to get a Return Number.

Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund credit.

By requesting RMN you will be also receiving a return label for easy shipping. A flat Return Fee of USD 16.00 will be automatically deducted from your refund. 

Due to merchandising restrictions, all returns must be shipped from the same country/region they were purchased from.

Once your package reaches the warehouse, please allow 7 to 14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund credits will be issued and you will receive a confirmation email about your HSKT store credits.

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Can I use my own return service?

Can I combine returns from different orders?

I decided to keep my order, but have already completed the Return Form. What should I do?

You can certainly use a different courier than the one provided by us except for EMS. Please make sure you have your RMN (Return Merhandise Number) ready for your return, except for EMS. Please send the return to the following address:

KOLLAB GROUP LIMITED
Unit 205, 2/f, Join In Hang Sing Centre,
2-16 Kwai Fung Crescent,
Kwai Chung, New Territories,
Hong Kong, SAR of CHINA

Keep in mind that if you do not use our return label, HSKT.STORE is not responsible for any theft or loss during transport; therefore, we suggest you choose a trackable shipping service and contact our customer service about your return details. If you use your own return method, no return fee will be deducted from your refund.

To avoid delays, please do not combine returns from separate orders. For each return order, it has an individual RMN (Return Merhandise Number). You can find more information about our return procedures on the Return and Exchange Policy page.

We are glad you have decided to keep your purchase. Don’t worry, you don’t have to do anything and there is no need to contact us.